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  1.  

    There are few things I consider to be more frustrating than spending a lot of money on a vacation that doesn't match your expectations. I'd be interested to know if anyone here has a 5-star hotels that they would consider to be overrated, and won't be staying at again.

  2.  

    absolutely nothing more frustrating. and i do a lot of research. in any case, i would not go back to the plaza athenee in paris (or new york, for that matter, but different owners and really no comparison). completely let down , mostly by the attitude. we had actually stayed there on our first trip to paris, so doubly disappointing. i look forward to trying the georges cinq on our next visit....

  3.  

    A number of years ago, we stayed at the Grand Hotel Villa Medici, a five-star hotel in Florence, Italy. Despite its name, it certainly wasn't grand. In fact, it was awful. The hotel was a bit shabby and had seen better days. It was very hot the week that we stayed there and there was something wrong with their air conditioning, which was not working at all. There was no alternative - we had to open the windows. But, there were no screens on the windows and, especially at night, the insects were drawn into the room whenever we had a light on. We couldn't wait to get out of there.

  4.  

    Robin, I completely agree about the Plaza Athenee in New York. our room had no view whatsoever and the bathroom was small and unimpressive. And it was really pricey. I really regret that stay.

  5.  

    Il Pellicano....overrated

  6.  

    C'mon jrn001. You're going to have to elaborate on Il Pellicano. You can't just call something overrated and not tell us why. What's wrong with it?

  7.  

    Aspen St. Regis- When I think of overpriced, overrated hotels, I think of this one. From the moment we checked in, we were dissappointed. The hotel tried to give us a room on the 1st floor... looking out on the parking lot. Then, once we got a room change, and tried to take a nap, the staff was shouting through the halls, slamming doors with no regard for guests. Additionally, there was absolutely no water pressure in the bathroom. The most over-priced, over-hyped hotel we have ever stayed in. What was funny was that the year before, we stayed at the Westin in Whistler for half the price and had great service, a great room, and ski in/ski out.

  8.  

    This is an easy one. The Hotel Hassler in Rome is the most overrated hotel in existence. There is simply no competetion here at all. No matter what you pay, it's too much for what you get. An absurd ripoff without any doubt.

    Why? Too many reasons to list, but you'll feel like you're in an ordinary junk hotel in a second rate city. Bad rooms with odd angles, poor service, dodgy air conditioning, so-so food, and so on.

    Avoid like the plague.

  9.  

    I totally agree that the Hotel Hassler is overrated. Just a short visit to the hotel will convince you of that. When you walk into the Hassler, compared to some of the other (real) luxury hotels in Rome, its lobby reminds you of a run-down Holiday Inn. Also, it's located right near the Spanish Steps and, as a result, just outside of its front entrance, you'll find a raggedy assortment of tourists, street vendors and vagrants. Not exactly the first sight you want to see as you emerge from your hotel to begin your day in Rome.

  10.  

    The Burj Al Arab in Dubai. I've written six travel guides to Dubai and always advise people to visit the Skyview Bar for cocktails if you *must* take a look - and I guess everyone must - it's so over-the-top and extravagant in its design, everything gilted in gold, but colours combined by someone who is clearly blind - but don't stay here. Dubai has far many more better, and great value, hotels, the One&Only Royal Mirage, Grosvenor House, the Kempinski Mall of the Emirates, etc.

    Totally agree about the Hotel Hassler in Rome too, but then I find many of Italy's five stars in Rome and Venice to be over-priced for what they offer. I tend to opt for smaller but equally luxurious family-owned hotels or properties ran by small independent companies, like Turin Hotels, for instance, which operate the Golden Palace in Turin and Bentley in Genoa - two beautiful properties that are also great value.

  11.  

    I agree with dmdoyle, The Rover and laradunston. Count me in as another one who believes that the Hotel Hassler in Rome is unbelievably overrated.

  12.  

    Unfortunately so many hotels could make this list. I travel very often and many times I am making additional plans while I am still away, not allowing enough time for research and debate. Here are a few of my worst experienced for overrated hotels.

    No. 1 - Le Meridien Barcelona - To start I must say that booking the Le Meridien was not my first option, usually in Barcelona I stay at the Grand Hotel Central or the Ritz Carlton but on this last minute (literally two hours before arrival) trip to Barcelona the only top-rated hotel was the Le Meridien. Upon arrival the service appeared to be fine, they assisted us inside with out luggage and showed us to check in. When checking in they informed us that the terrace suite we had booked was no longer available and that they had upgraded us to a penthouse mediterranean suite. I thought this would be fine so of course I made my way to the room. Immediately when I opened the door I was in a state of shock. The suite they had given me looked like it hadn't been updated or cleaned since 1985. The headboard was of a fake wood material, the carpets two tone patter was literally coming up and wrinkled, the television was bulky and out of date and the view was that of a building 15 feet away. The experience continued to get worse when I discovered the only wardrobe was that in the hallway without any doors or division. The bathroom was large but only featured a small vanity with one basin and a very small bathtub similar to that in servants quarters. I immediately called downstairs and asked to speak with a manager. I was informed that the hotel was nearly fully booked and that the room they gave me was the best room other than some other penthouse suite which cost nearly double what I booked for. After about twenty minutes of arguing the hotel manager came to my room and tried to settle me by giving vouchers to the restaurant (no need since I was only staying three nights and had already made dining plans). Then she FINALLY decided to show me the other suite they had available. Of course it was double the rate (3,600 euro), it was actually a decent suite. I thought this was great, finally, the problem solved. Well, the stay declined even further, the water pressure sucked, we had a minor flood in the wardrobe due to condensation in the a/c unit, it was noisy all night, our breakfast was never delivered on time (nearly an hour off each day), the television in the bedroom did not work properly and the overall design of the suite just did not function well. It was really a let-down and has jaded me toward any Le Meridien property.

    No. 2 - St. Regis Aspen - as someone else had put it, a very bad value for the high-price. I spent nine nights at the St. Regis this past February and although it wasn't a horrible experience it was a huge let down. The staff is very rude and do not follow any sort of order. I would return to my room mid-afternoon to find three housekeepers cleaning, and chatting it up while one was sitting on the end of the bed making a phone call. The Todd English restaurant is a let down, especially for Todd English unfortunately. The concierge was useless and unable to assist and misplaced our bags that were delivered from two boutiques in town, very unsettling feeling. The biggest disappointment was the room. We had booked a junior suite for our stay, which at first glance online was very nice. The room in person was not as well put together as in the photo. The decor was very limited and the room felt empty. The closet was extremely small for a suite and could not even accommodate what little we had brought (bad for a ski resort due to the need of skiwear, formalwear and daily clothes). The bath was alright, the shower was so small that your elbows would hit the wall, and the tub was not that for bathing, it was very small, similar to something you would find in a childrens bathroom. All in all, it wasn't horrible but definitely far from what it should have been.

    No. 3 - It really saddens me to write this, but the Four Seasons Hotel Geneva... I must say, the property itself is extremely impressive and probably one of the most beautiful hotels in the world, but service still lacks which I find surprising for a Four Seasons. At check in the service was very short, and cold and unwelcoming. I made my way to the room and immediately off the elevator into the fifth floor corridor there was security everywhere. The distance between the elevator to my room three men were stationed. When actually stopping at my door to go in one of the men came within about three feet of me and just stood there. Now - I know certain people need security but this was rather overboard. I ignored this until about an hour later when I went to leave my room and a security guard (not english speaking) came to me and literally blocked me from leaving my room, while an arab man walked down the hallway. I guess I was waiting for him to depart? When I got downstairs I mentioned this to the front desk manager and he had informed me that some Sheikh was staying in the room adjacent to mine and that security would be present for the next two nights. I informed them that I didn't care but I was not going to be harassed or herded by his security, and the hotel did not have any response to this. The next day the problem escalated to new heights - upon returning to the hotel with two bags from Hermes I was STOPPED on my floor immediately after getting off the elevator. Some random security official insisted on taking my bags and searching them, WHICH I COULDN'T BELIEVE was happening. I had gone back downstairs to inform the hotel of this problem and again, they said it was policy to accommodate those with security needs. I wanted to laugh, then the assistant manager also informed me that any well travelled individual would be aware that Geneva was home to many foreign heads of state, etc. and that this is a common practice. I was really beside myself and honestly wanted to hit the woman at the desk. Conclusion - I ended up checking out immediately and moved to the Mandarin Oriental which is not as nice in design, but was a far more relaxing and enjoyable experience.

  13.  

    First place in this category has to go to all the Hyatt hotels in the Boston area, which fired all of its long-term housekeeping staff and replaced them with new workers who will make $8 an hour and receive no benefits:

    http://www.boston.com/business/articles/2009/09/17/housekeepers_lose_hyatt_jobs_to_outsourcing/

  14.  

    Condé Nast Traveler magazine recently came out with their 2009 listing of what a select sample of its readers consider to be the top 100 luxury hotels in the world:

    http://www.concierge.com/tools/travelawards/readerschoice/hotels

    In my opinion, a good number of the hotels that were included on their list shouldn't be there at all and, in fact, would fall into the category covered in this discussion. That is, I would consider many of them to be overrated. For example, they ranked the Hassler, which many Extravigator contributors have labeled one of the most overrated hotels in the world, at number 19, while ranking the Park Hyatt Paris-Vendôme number 41!

    Take a look at the rankings for yourself. What planet is that sampling of "select readers" from?

  15.  

    One more comment on this subject - the Hotel Alfonso XIII in Seville, Spain, is a very nice hotel. But, I can't see how Condé Nast Traveler's readers could rate it as number 12.....

  16.  

    but on the other end of the spectrum is underrated hotels.
    my vote goes to the lowell hotel in new york.
    lovely upper east side location, beautiful rooms,excellent service.
    never on any of the "tops" lists.

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